SUPPORT : +44 (0)203 195 3855
Suite 1567, Kemp House, 152-160 City Road, London, EC1V 2NX, U.K
support@indexpips.com
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Our client support
A dedication to providing high quality service
You are important to us; therefore it is crucial that you understand what we do. We have a key set of standards that we work to on a daily basis that defines the level of service you can expect from us.
Everything we do is focused on creating the very best trading environment for our clients. We want you to stay with us throughout your trading career.
Our commitment to you
We are committed to:
- Providing you with the most innovative trading platform and products that are available today on the market
- Taking on board and acting upon your comments and suggestions
- Being honest and open with you at all times
- Improving our service based on the feedback you supply us
Our client commitment
We put you the client, at the heart of everything we do. Whoever you are and whatever reason you’re trading with us, we’re committed to providing you with the best, most personal service we possibly can.
We promise to:
- Talk to you in a concise, honest and trustworthy way, using everyday language and no confusing jargon
- Answer your questions in your preferred language where possible
- Provide relevant information when you ask us to
- Be contactable whenever you need us
Our service commitment
We work constantly to maintain the highest levels of service, and we work tirelessly to improve them to make sure they match your expectations.
We are committed to:
- Creating a better, more comprehensive trading experience for you
- Providing a service whenever a market is open
- Opening accounts as quickly as possible
- Being professional and polite
- Answering all your queries quickly and accurately
Feedback
Your feedback is important to us. So we can better serve you and understand your needs, we need to know where we are getting it right and where we need to improve – it’s about making sure we are doing a good job. So if you feel our service could be improved somehow, please let us know at support@indexpips.com: and we will do what we can to work on this.
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CFDs and FX are leveraged products and carry a high level of risk to your capital as prices may move rapidly against you. It is possible to lose more than your initial investment and you may be required to make further payments. These products may not be suitable for all clients therefore ensure you understand the risks and seek independent advice.
Telephone calls and online chat conversations may be recorded and monitored.
The content of this website relates to Index Pips trading platform only.
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