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SUPPORT : +44 (0)203 195 3855
Suite 1567, Kemp House, 152-160 City Road, London, EC1V 2NX, U.K
support@indexpips.com

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Index Pips Code of Practice

1. About Index Pips Code of Practice

The Index Pips code of practice is designed to provide you with important general information regarding our services and is typically issued prior to providing you with any of our financial products or services. The information contained within this guide includes the following:

  • Who we, Index Pips Ltd are and how you can contact us;
  • The services we are authorized to provide to you;
  • How you can communicate with us;
  • How we are remunerated for these services;
  • The disclosure documents and statements you will receive;
  • Our internal and external dispute resolution processes; and
  • How we deal with your personal information.

This Code of Practice was prepared on 15 October 2013. All information contained on this page has been obtained from sources believed to be accurate.

Please contact us if you would like further information on our code of practice or on any of our services.

2. Financial services we can offer

Index Pips Ltd. proposes to :

  • Deal in foreign exchange contracts and derivatives;
  • Provide financial product advice in relation to foreign exchange contracts and derivatives;
  • Make a market in foreign exchange contracts and derivatives.

4. Financial products we offer

Index Pips offers the following financial products to its Customers:

  • Margin foreign exchange in respect of all major currencies and currency crosses (Margin Contracts);
  • Contract For Difference (“CFDs”) in respect of currencies, bullion, commodities and indices;
  • Currency conversion and transfer payment information and support; and
  • Such other products as are notified to you from time to time.

5. Our advice policy

In most cases, we will provide you with general advice about the markets related to our financial products which does not take into account your specific objectives, financial situation or needs. In this instance, you should seek independent professional advice to ascertain whether our advice is appropriate.

We only provide limited personal advice regarding the markets and our financial products.

We neither collect, nor take into consideration, information regarding your financial circumstances and needs except to the extent that they are relevant to your transaction requests.

In all cases, we recommend that you take every reasonable step to fully understand the outcomes of specific trades and strategies adopted in relation to utilizing the advice provided by us.

5. Using our services

If you wish to utilize Index Pips services you may issue instructions in person, in writing (including by fax), by email, via the telephone or via such other method as may be mutually agreed between us, unless we tell you that instructions can only be given in a particular way.

Instructions, given to us whether they confirm or revoke an instruction, commitment or notice of request do not take effect unless actually received by us.

If you wish to deal in one of our financial products you may do so directly via the appropriate trading platform or by telephone. You may give us instructions via the trading platform or by telephone during market opening hours.

Before you log onto the trading platform to deal in one of our financial products or ask us to deal in one of our financial products by telephone, it is important that you understand the risks, costs and benefits of dealing in that financial product.

7. Documents you may receive

General transaction documents

We will provide you with the relevant documentation to facilitate the requested transactions. These may include, but not be limited to client agreements, account opening applications, and deal confirmations.

Factual information

We can provide you with written factual information regarding current or historical market rates.

8. Who we act for

Index Pips is responsible for the financial services we provide under legislation.

Index Pips is an agent, not a market maker, when dealing in its financial products, which are off market over-the-counter (OTC) derivatives. Accordingly, Index Pips acts as principal in all transactions with you in respect of these financial products offered by us.

9. What our financial products cost you

Our statements provide details about specific transaction fees and costs associated with our financial products. However, please note that there will be no commission’s payable on foreign exchange or for trading in financial products, including Margin Contracts and Contracts for Difference with Index Pips. We generally make our revenue by earning the spread in the rates quoted to you (buy/sell spread) when you seek to transact with us.

The common fees and charges when dealing in such financial products may incorporate any or all of the following:

  • Payment of margin;
  • Margin adjustments;
  • Rollover charges calculated at our rollover rates;
  • Interest charges applied to debit balances;
  • Commission in the case of Share CFDs; and
  • Administration fees.

11. Remuneration of other benefits received by our employees

Employees of Index Pips who provide you with advice and execution services may receive remunerations for the provision of these services.

11. Referral benefits for other services providers

You may have been referred to us by a service provider who may receive financial or non-financial benefits from us. These should have been disclosed to you by the service provider in question. Please note that such benefits will not impact transaction fees or margins payable for transactions undertaken with Index Pips. We will provide details of any referral benefits that relate to your transactions on your reasonable request prior to us providing you with any of our financial services.

12. Disclosure of any relevant conflicts of interest

We do not have any relationships or associations which might influence us when providing you with our services.

13. Making a complaint

Index Pips has an internal dispute resolution process in place to resolve any complaints or concerns you may have, quickly and fairly. These should be directed to our Complaints Officer who will seek to resolve your complaint within 14 days. Complaints can be made by telephone, facsimile or letter at the address and telephone/fax numbers provided on our website.

14. Compensation arrangements

We have professional indemnity insurance in place however the policy will cover work done for us by our representatives and employees after they cease to work for us.

15. Our record keeping obligations

We will maintain comprehensive and accurate records of your client transactions and advice provided.

16. Our privacy policy

We are committed to protecting your privacy. The information you provide to us and any other information provided by you in connection with your transactions will primarily be used for the processing of your application and for complying with certain laws and regulations. We have systems and processes in place which safeguard against the unauthorized use or disclosure of your personal information.

Please contact us if you have any concerns of if you would like to see a copy of our privacy statement.

17. Our contact details

Issuer Info:

Index Pips
Suite 1567
Kemp House
152-160 City Road
London, EC1V 2NX, U.K.
Tel: + 44 (0)203 195 3855
Email: info@indexpips.com:
Website: www.indexpips.com

Further details of our client policies are available here

Index Pips Client Agreement Terms and Conditions